Privacy Policy

At Cole’s Property Enhancement, we respect your privacy and take reasonable steps to protect the information you provide to us. This Privacy Policy explains how we may collect, use, disclose, and protect personal information when you visit our website or use our services.

1. Information We Collect

Depending on how you interact with us, we may collect the following information:

Personal Information

This may include:

• Name
• Email address
• Phone number
• Property or service address
• Billing or payment-related information
• Other information you voluntarily provide when requesting a quote or scheduling a service

Service Information

We may collect information necessary to provide our services, such as:

• Property details
• Service requests
• Appointment information
• Special instructions or access information
• Information about the areas or surfaces requiring service

Communications

When you contact us by phone, email, website form, or other communication method, we may retain information from those communications so that we can respond to your request and provide our services.

Technical Information

When you visit our website, certain technical information may be collected automatically, depending on the website's configuration and services being used. This may include:

• IP address
• Browser type
• Device information
• Pages visited
• General website usage information
• Information collected through cookies or similar technologies

2. How We Use Your Information

We may use the information we collect to:

• Respond to inquiries and quote requests;
• Schedule and provide services;
• Communicate with you about appointments;
• Send estimates, invoices, receipts, and other service-related communications;
• Process payments;
• Provide customer support;
• Improve our website and services;
• Maintain business and service records;
• Prevent fraud, misuse, or unauthorized activity; and
• Comply with applicable legal obligations.

If you provide your contact information for marketing purposes or otherwise consent to receive promotional communications, we may also use your information to send information about our services, promotions, or updates.

3. How We Share Information

Cole’s Property Enhancement does not sell or rent your personal information.

We may disclose personal information when reasonably necessary to operate our business, including to:

• Service providers that assist with payment processing, scheduling, website hosting, communications, analytics, or other business functions;
• Contractors or service providers who need information to assist in providing requested services;
• Government agencies, law enforcement, courts, or other parties when disclosure is required by law or legal process;
• Professional advisors when reasonably necessary to provide business, legal, accounting, or similar services; and
• Other parties when you direct us to share the information or otherwise consent to the disclosure.

We expect service providers that handle information on our behalf to use it only for the purposes for which it was provided or as otherwise permitted by applicable law.

4. Cookies & Website Technologies

Our website may use cookies or similar technologies to operate the website, understand how visitors use the website, improve website performance, and potentially support advertising or marketing activities.

Cookies are small data files stored on your device by websites.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect how some website features function.

Third-party services used on our website may also use their own cookies or similar technologies according to their respective privacy policies.

5. Payments

If you make a payment for our services, payment information may be processed through third-party payment providers.

Cole’s Property Enhancement does not need to retain your complete payment card information when payment processing is handled by a third-party payment processor. Payment providers may collect and process payment information according to their own privacy policies and terms.

6. Communications & Text Messages

If you provide your phone number, we may use it to communicate with you regarding requested services, appointments, estimates, scheduling, or other customer-service matters.

If we offer promotional text-message communications, we will use applicable consent and opt-out procedures required by law.

You may contact us if you no longer wish to receive non-essential communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, use, alteration, or disclosure.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Provide and document services;
• Maintain business and financial records;
• Resolve disputes;
• Enforce agreements;
• Comply with legal, tax, accounting, or regulatory requirements; or
• Fulfill other legitimate business purposes.

When information is no longer reasonably necessary, we may securely delete or otherwise dispose of it, subject to applicable legal and business requirements.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information.

You may contact us to request information about personal data we maintain about you or to request correction of inaccurate information.

Where applicable law provides additional privacy rights, we will process requests in accordance with those requirements.

To make a privacy-related request, please contact us using the information provided below.

10. Children's Privacy

Our website and services are intended for general audiences and are not directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe a child has provided personal information to us improperly, please contact us so that we can review the situation.

11. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable legal requirements.

When we make changes, we may update the Effective Date shown at the top of this Privacy Policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Cole’s Property Enhancement
3802 Sherman Circle
Indianapolis, Indiana 46220
United States
Email: colelittle16@icloud.com
Phone: 317-794-2411
Website: colespropertyenhancementllc.netlify.app